On the surface, Chinese ride-hailing service behemoth Didi Chuxing seems to have read the playbook on crisis management.
When it came under a barrage of criticism after a driver in its carpooling service, Hitch, raped and murdered a female passenger last Friday, it said and did what you’d expect a responsible company to do.
It deployed what industry calls the 3Rs of crisis communications. It expressed Regret — Didi extended their condolences to the grieving family and professed deep regret for their shortcoming; Reason — They humbly and touchingly admitted that the unfortunate incident happened because they prioritized growth over safety; and Remedy – They fired two high-profile executives, indefinitely suspended Hitch nationwide, and reprioritized safety in their entire operations.
The 3Rs are sufficient in most instances to neutralize criticism and allow the company to get on the road to recovery. This, however, did not happen. Instead, the criticism of Didi carries on unabated and is starting to look worse by the day.
There is something magical about Japan, waiting to be revealed
When you hear the word “Japan”, what do you have in mind? Sushi? Kimono? Sakura blossoms? Some might even think of the Fuji Mountain, Japan’s highest mountain and most iconic landmark. From the breathtaking natural landscapes to its authentic food, from the cultural history to the modern technology, people around the world are so intrigued by Japan that they decide to travel there for the unique travel experience offered. According to Japan Tourism Statistics, the number of foreign visitors to Japan last year reached 28.7 million and the number keeps increasing!
Among those foreign visitors were our Mavchicks and Mavbros. Utilizing Maverick’s Personal Development Fund (PDF), six of Mavchicks and Mavbros—Marsha, Dhini, Fuad, Karen, Karina, and Rendy—visited Japan at different times during 2016-2018. For you who wonder what PDF is, it is a benefit provided by Maverick to its employees to go to places that have never been visited or take courses and learn new things outside of work. The purpose of PDF is to support employees in developing themselves and adding experience beyond their daily work. Sounds cool, huh?
Curious about their experience, we asked them five questions. Their answers might give you hints about Japan and help you plan your holiday when you decide to visit the Land of the Rising Sun.
Berbeda dari konsepsi umum, direktur utama bank BUMN ternyata menunjukkan kontribusi lebih besar untuk membangun citra positif bank mereka, menurut riset Maverick Banking Media Performance Report H1-2018 yang dikeluarkan pada 30 Juli lalu.
Sepanjang Januari-Juni 2018, Direktur Utama BRI, Suprajarto berhasil menempati peringkat teratas dari daftar Most Featured Executives pada Semester 1-2018, dengan 325 artikel (29% dari keseluruhan pemberitaan BRI). Jumlah ini meningkat lebih dari dua kali lipat dibandingkan periode yang sama tahun lalu. Tingginya peningkatan pemberitaan mengenai Suprajarto ditopang oleh pemberitaan terkait kasus skimming serta laporan keuangan BRI pada kuartal I-2018.
Maverick Banking Media Performance Report H1-2018 adalah laporan yang mengukur pencapaian strategi komunikasi publik dari 20 bank terbesar di Indonesia dengan memonitor peliputan industri perbankan di 20 media serta media sosial diantaranya Twitter, Facebook dan Instagram.
Kapan terakhir makan di KFC Indonesia? Jika baru-baru ini, apakah Anda sadar bahwa KFC Indonesia tengah melakukan kampanye #NoStrawMovement?
Kampanye ini sebenarnya sudah berjalan sejak Mei 2017. Jika kita gabungkan dengan jumlah gerai KFC yang mencapai 608 toko dan kegemaran makan KFC yang tidak pernah surut, seharusnya kampanye dapat berjalan secara efektif bukan?
Sayangnya bukan itu yang terjadi. Banyak orang yang masih belum sadar akan kampanye ini. Padahal kampanye ini juga dilakukan juga secara digital oleh KFC Indonesia dan didukung oleh berbagai influencers seperti yang bisa kita lihat di berbagai tautan ini:
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Maverick’s commitment to taking measurement seriously in our communications planning involved sending Partner Ong Hock Chuan and Director Monitoring & Analytics Felicia Nugroho to the AMEC Summit in Barcelona from June 12 – 14. Here are their take away from the summit.
It is certainly not business as usual for media monitoring services.
More print publications are closing down by the day, readers have switched to either reading the news online, on digital platforms or relying on links shared on their chat applications such as WhatsApp.
Industri perbankan semakin beradaptasi dengan tren digital yang terus berkembang. Beberapa bank besar tercatat gencar meluncurkan produk dan layanan digital, baik secara mandiri ataupun menggandeng perusahaan financial technology (fintech) selama Januari – Maret 2018. Di periode tersebut, tim Maverick Indonesia juga melakukan analisis atas berbagai pemberitaan yang tertuang dalam Maverick Banking Media Performance Report Q1-2018. Laporan ini mengukur pencapaian strategi komunikasi publik dari 20 bank terbesar di Indonesia dengan memonitor peliputan industri perbankan di 20 media serta media sosial.
As the banking industry becomes increasingly digitized, banks face new challenges to secure their online banking systems and transactions. Such was the case faced by BRI in March.
News about suspected leakage of customer data broke in the first week of March, but before the bank had time to recover the bank was buffeted a few days later by news of a skimming case that resulted in missing funds from customers’ accounts.
Since the first coverage about the issue appeared on March 12, the number of articles in the 20 most prominent media monitored by Maverick continued to increase and, as seen on Table 1 below, it finally peaked on March 16 with 48 articles. Overall, there was a total of 190 articles on the issue; a significant amount comprising 48% of BRI’s total coverage in March, and about 29% of BRI’s total coverage in Q1 2018.
Unlike many of my three million fellow Chinese-Indonesians in the country, I grew up in a family that was pretty removed from the Chinese culture. I never celebrated Cheng Beng or Cap Go Meh, nor did I know when to eat bakcang or kue keranjang. One that I especially yearned for growing up was to celebrate the Lunar New Year the true Chinese way.
So, when my Personal Development Fund (PDF) from Maverick was due this year, I used it to fly to Taipei, Taiwan just in time for the Lunar New Year.
I expected lots of festivity, with dim sum a-plenty and firecrackers going off every few meters. Instead I found…