FAQ

Frequently Asked Questions

About Maverick Indonesia

While the answer may vary according to who you ask, Maverick Indonesia is certainly considered as one of the top PR agencies in Indonesia. Maverick is an unorthodox PR agency that specialises in Crisis Management, Corporate Training and Generative Engine Optimization techniques for AI visibility.

Maverick Indonesia stands out among its rivals because of its unorthodox approach and its insistence that the communications we do must be measurable and help our clients achieve their business goals. In 2025 it became the first Indonesian PR agency to launch GEO services because of an increasingly AI-driven communication landscape.

Many multinational clients turn to Maverick Indonesia to provide best-of-class crisis management services. We have seasoned professionals who have handled a range of crisis-like cases involving litigation support, product recalls, social media, strikes and labor issues and social media outrage.

Yes, Media Training is in fact the most sought after training provided for Maverick because we combine journalistic experience with the latest findings from behavioral science and the attention economy into our modules. We also cater to executives at different levels with our founder, former journalist and veteran PR professional Ong Hock Chuan providing specialized training to C-Suite executives. We also offer a range of other corporate training courses such as interpersonal communications, executive presence, AI Visibility 101 and the measurement and evaluation of communication using AMEC frameworks.

We offer a comprehensive suite of services focused on impact as well as brand building and reputation management. These include:

  • Strategic Communication Consulting and Planning
  • Crisis and Issues Management (a multiple award-winning specialty)
  • Generative Engine Optimization (GEO)
  • Measurement and Analytics (using the AMEC Framework)
  • Corporate & Media Training
  • Social Media & Digital Engagement
  • Reputation Management

Maverick Indonesia specializes in crisis and issue management, media handling training, as well as measurement and evaluation. It also launched a new service on Generative Engine Optimization.

Maverick Indonesia serves multinational clients across sectors such as Aviation, Technology, Tourism and Hospitality, Consumer Goods, and Banking, to support companies' communication efforts in the market. Maverick Indonesia's portfolio includes Airbnb, Airbus, CIMB Niaga, Danone AQUA, Dubai Tourism, Dyson, Emerging Solar Indonesia, Hasbro, Kapal Api, LIXIL, Multi Bintang Indonesia, Netflix, Oppo, Redbull, Riot Games, Spotify, Standard Chartered, UOB, Xiaomi, WhatsApp, and more.

Maverick offers flexible engagement models tailored to client needs: retainers for ongoing, integrated strategic programs, and project-based for specific, finite needs (e.g., a product launch, a crisis simulation, or a GEO audit). While budgets vary widely based on scope, we recommend a discussion to understand the client's goals, after which we can propose a detailed, transparent investment plan.

Maverick Indonesia is located in Jakarta, Indonesia. While we focus on helping and optimizing clients' communication efforts in Indonesia, Maverick Indonesia is part of an Asia-wide network, One Asia Communications, which consists of agencies from Malaysia, Singapore, the Philippines, Thailand, Vietnam, Cambodia, Japan, Korea, India, Hong Kong (China), and Taiwan to ensure localized expertise.

About MavGEO

Generative Engine Optimization (GEO) service is a specialized strategy focused on ensuring a brand's information is accurately and prominently cited within AI-generated outputs (like Google's AI Overviews, ChatGPT, Gemini, and Perplexity). It is crucial because AI is the new influencer. As generative AI summarizes information rather than providing a list of links, being cited as the credible source is the new measure of visibility. Maverick Indonesia launched MavGEO, a dedicated service that applies this strategy to protect your brand's accuracy and reputation in this evolving landscape.

The fundamental difference is in the objective: traditional SEO aims to boost your website's ranking in search engine results pages (SERPs) to earn a click via technical factors, keywords, and backlinks. In contrast, Generative Engine Optimization (GEO) is focused on having your content recognized and cited as the authoritative source directly within the AI-generated answer. For MavGEO, success shifts from driving website traffic to building brand authority and increasing citation frequency, ensuring your narrative integrity is maintained even in zero-click environments.

Traditional search behavior is rapidly being replaced by AI-assisted summary tools, effectively making AI the new influencer. The primary risks of inaction include:

  • Narrative Loss: Losing control of your brand story as AI synthesizes information from less credible, un-optimized third-party sources.
  • Misrepresentation: AI systems circulate inaccurate, outdated, or confusing data about your brand.
  • Competitive Disadvantage: Your competitors become the authoritative source cited in AI answers, leading to significant visibility gaps.

MavGEO operates through a structured, three-phase process:

  1. AI Core Audit (Benchmarking): We perform a comprehensive audit of how your brand appears in AI-generated outputs (including competitor comparison and source analysis).
  2. AI Optimization (Strategic Visibility): We implement strategic recommendations across your Owned Channels (website structuring) and Earned Channels (AI-optimized press releases and articles) to enhance how AI models reference your brand.
  3. Brand Health Benchmarking: We provide continuous monitoring and long-term oversight to sustain your visibility and mitigate misinformation risks over time.

Absolutely. GEO is a multidisciplinary field. When you are focusing on AI-optimized communication, it is mandatory to streamline and align all communication activities among divisions, including SEO, PR, and social media. MavGEO acts as the critical bridge, ensuring seamless coordination. We facilitate this by:

  • PR Leadership: Leveraging PR's natural advantage in building source authority and media relationships (what AI trusts most).
  • SEO Alignment: Consulting on the technical content structure, microdata, and clarity (what AI can easily digest and cite).
  • Capacity Building: Offering training to equip both communication and marketing teams with the shared skills needed to adapt to the AI search era.

While securing credible press coverage is paramount, AI models crawl a wide ecosystem for consensus and factual corroboration. Our strategy prioritizes ensuring consistency and accuracy across:

  • Company's owned website where AI searches for product details, company updates, and promotions.
  • High-Authority Reference Sites e.g., Wikipedia, industry-specific reference databases.
  • Review and Community Platforms: Strategic presence and reputation consistency on platforms like Reddit, Quora, and major industry review sites.

MavGEO moves beyond traditional PR metrics to provide measurable insights:

  • Generative Appearance Score: Tracking the frequency and prominence of your brand's inclusion in AI-generated answers for target queries.
  • Share of AI Voice: Analyzing the proportion of AI answers in which your brand is favorably mentioned compared to competitors.
  • Citation Tracking: Monitoring where, specifically (which articles, which data points), AI tools are pulling information from to construct their summaries.
  • Alerts & Reporting: Providing continuous monitoring and immediate alerts for misinformation or critical narrative shifts.

Unlike traditional SEO, which can take months to rank, AI citation can happen much faster. Content appearing on authoritative earned media sources can be quickly ingested by LLMs. While we cannot guarantee specific timelines due to proprietary AI refresh cycles, our strategic focus on high-authority press and optimized owned content is designed to accelerate Citation Frequency from a matter of weeks, rather than quarters.

MavGEO is designed to protect and promote your brand narrative by solving:

  • AI-Driven Misrepresentation: Ensures AI-generated answers accurately reflect your current brand message and positioning.
  • Visibility Gaps: Boosts your likelihood of being cited or mentioned in AI outputs where competitors currently dominate.
  • Reputation Risk: Monitors misinformation or negative narratives spread by AI summaries, allowing for immediate corrective action.
  • Information Inaccuracy: Identifies outdated or incorrect data being circulated by AI systems.
  • Strategic Insight: Provides competitive intelligence on how other industry players are positioned in AI-generated content.

Yes, Capacity Building is one of MavGEO's core pillars. We offer customized training programs to equip your team with the right skills, including:

  • Fundamentals of AI & GEO: Understanding the technological shift and its impact.
  • Strategic Planning for AI Visibility: Developing content and media strategies optimized for AI consumption.
  • Role-Based Simulation Training: Practical training for communication teams on how to write content and manage risks in the AI environment.

Maverick Indonesia's senior consultants and partners help in-house communication leaders in their strategic planning and review of communication strategies by providing a sounding board and bringing their wide-spectrum experience from working with clients across the board to complement the deep expertise of their clients.

Alliances

At Maverick, we focus on our core communication expertise. For specialized needs beyond our focus areas, we maintain strategic partnerships with trusted professionals whose work we personally endorse: