Need to trust employees more during crises, says internal communication expert
Many crises are played out over social media these days. When that happens, organizations find it very difficult to control the narrative of the polarized netizens, especially if it involves an emotional issue.
This is something that communication and measurement professionals should be looking forward to: AMEC has just released an update of the Barcelona Principles at its Global Summit in Vienna on June 10-12, 2025
National Data Center Hack: Lessons Learned in Crisis Communication
Learn key crisis communication lessons from the $8 million ransomware attack on Indonesia's National Data Center. Discover how transparency, clear communication, and action plans can help manage public crises effectively.
When Brand Ambassadors can plunge your brand into a crisis
You would think that to be the ambassador of a prominent brand these days you’d be an expert on the mores of Netizens. Common sense suggests that such influencers, who virtually live on social media, would know what sits well and what’s intolerable among netizens in Indonesia. Common sense, however, is anything but common, says...
Came across a useful word and concept today that fits the times we are in, and has profound implications for companies and PR agencies handling crises: Permacrisis. The term was made word of the year by Collins Dictionary in 2022 because it “summed up quite succinctly how truly awful 2022 has been for so many...
