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[CASE STUDY] Farm Fresh dairy got slammed on social media and this is how the CEO responded

These days when customers are unhappy, they take to social media. If it is a customer with many followers, the chances of the incident sparking their unhappiness becoming viral can add headaches to a company or brand. That is precisely what happened to Farm Fresh, a Malaysian brand of dairy products. A customer, Timothy Tiah, […]

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Inilah Para Jawara MaVoice 2015!

MaVoice 2015, ajang lomba tarik suara antar wartawan  yang diselenggarakan oleh Maverick telah dige[...]

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Razia Dompet Kempes by the TNI, a Friendly Raid for the Flat Walleted

Most people do not associate a sense of humour and creativity with the Indonesian Military. The ster[...]

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How to be happy and grow a business with low staff retention

There was a time when we fretted about staff retention. Like many others we adhered to the conventio[...]

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Regret Reason Remedy

What’s interesting about communications framework is how they can be applied in daily situations, [...]

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