What will fill in the vacuum left by a once respected media?

Newspapers are folding by the day. Readers are abandoning print and going online. Today we read, online of course, of Singapore Press Holdings’ valuation falling below the New York Times in 12 years. At the same time we read of the Wall Street Journal stopping their print editions in Singapore and Hong Kong. Sadly they are part of a trend that has also hit Indonesia media hard.

The Wall Street Journal is to stop its publications in Singapore and Hong Kong. The media are getting creamed by digital disruption

Many news outlets have tried to follow their readers by going online. The strategy, however, hasn’t paid off for most of them as online advertising is going more to Facebook and Google than to these outlets.

What should companies that have been relying on engagement with newspapers and news outlets do, now that these traditional outlets are closing down? Read More

Green Pramuka dan Keluhan Konsumen di Media Sosial

Apartemen Green Pramuka Jakarta menjadi sorotan publik awal pekan ini. Banyak warganet mengecam apartemen tersebut di media sosial, namun pengelolanya dianggap tak merespons dengan baik.

social media complaint
Photo: Pixabay

Bagaimana kasus tersebut dilihat dari aspek komunikasi? Bagaimana sebaiknya perusahaan menangani keluhan konsumen sehingga tak memicu serangan di media sosial, seperti dalam kasus Green Pramuka? Read More

What to Do When Your Client is Slow to Respond?

Pemerintah memblokir Telegram karena aplikasi obrolan tersebut menjadi saluran komunikasi teroris dan progapanda radikalisme. Sebelum memblokir, pemerintah mengaku sudah enam kali mengirim surat peringatan kepada pengelola Telegram, dari Maret 2016 hingga Juli 2017, namun tak ada respons sama sekali. Akhirnya akses via web ke layanan Telegram pun ditutup.

Telegram diblokir pemerintah

Bagaimana kasus itu dilihat dari sisi public relations? Bagaimana mencegahnya agar tak terulang? Read More